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STOREFRONT

Storefront Procedures

OPENING:

  • Turn on front lobby lights, case lights, and "OPEN" sign

  • Clean and fill the saitizer bucket and refresh periodically throught the day

  • Vacuum the rugs and mop the floors

  • Dust; spices, sauces and all mercahdise weekly

  • Wipe/sanitize all surfaces

ALWAYS:

  • Face ALL Products

  • Stock Cases: ALWAYS check "sell by" dates. Newest product to the back of the case (farthest from you), oldest forward (closest to you) to be sold first

    • Do this peridically throught the day

  • Stock soda and repack crates

  • Stock Brats and repack crates

  • When the remainder of an item is used for restocking let Nathan know so back stock can be replenished

  • Tell Nathan when products with no backstock are low

  • Replenish pamphlets and check supply. *Tell Shar when low.*

  • Check inventory on:

    • Carry out bags

    • *Tell Shar when low"

  • Clean stairs weekly: Sweep, brush out treads, and mop with a towel

  • Clean bathrooms twice a week

CLOSING:

  • *RESTOCK FOR NEXT DAY*

  • Bring grills and signs inside

  • Turn lights off in the front lobby and all cases

Customer Service

  • Customers are ALWAYS the #1 priority

  • Greet every customer with a welcoming smile

  • Ask what we can get for them, answer questions, explain new items and/or specials, and make suggestions (upsell)

  • "KNOW YOUR BOMBS!" and have knowledge of ALL retail products

  • Know cooking instructions for top selling items (brisket, tri-tip, ribs, etc.)

  • Know the Freezer Bundles 

  • Always thank customers fro visting our shop

SANDWICHES​

  • Hoagie

    • Mama Lake's Bread

  • Panini

    • 2 Pieces of White Bread

  • Monster

    • 4 Pieces of White Bread

  • BLT​​​

    • 2 Pieces of White Bread​

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