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STOREFRONT

Learn how to use the register

Customer Service

  • Greet every customer as they come in, Make eye contact and give a welcoming smile

  • Ask what we can get for them, answer questions, explain new items and/or specials, and make suggestions /upsell

  • Offer product details and available bundles

  • Always thank customers for visiting our shop

Things to learn and memorize

  • "KNOW YOUR BOMBS!" and have knowledge of ALL retail products especially a brief description of each bomb

  • Know cooking instructions for top selling items (brisket, tri-tip, ribs, etc.)

  • Know the Freezer Bundles 

Refresh with these reviews

Storefront Procedures

OPENING:

  • Turn on front lobby lights, case lights, and "OPEN" sign

  • Clean and fill the saitizer bucket and refresh periodically throught the day

  • Vacuum the rugs and mop the floors

  • Dust; spices, sauces and all mercahdise weekly

  • Wipe/sanitize all surfaces

​CLOSING:

  • Restock for next day

  • Bring signs inside

  • Turn off  front lobby and all case lights and tv's

  • Turn off "OPEN" sign

Throughout the day

Daily+ as needed:

  • Face ALL Products

  • Stock Cases: ALWAYS check "sell by" dates. Newest product to the back of the case (farthest from you), oldest forward (closest to you) to be sold first, this is called First In First Out or FIFO​

  • Stock soda and repack crates

  • Stock Brats and repack crates

  • Refresh sanitizer bucket

  • Notify Nathan when the remainder of a backstock is used for restocking so it can be replenished

  • Notify Nathan when products with no back stock are low

  • Replenish pamphlets and check supply. *Tell Nick when low.*

  • Check inventory on:

    • Carry out bags *Tell Shar when low"

    • Sandwich order papers 

​

Weekly+ as needed:

  • Clean stairs weekly: Sweep, brush out treads, and mop

  • Clean Upstairs bathroom

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Parisian Pavement
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