STOREFRONT
Storefront Procedures
OPENING:
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Turn on front lobby lights, case lights, and "OPEN" sign
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Clean and fill the saitizer bucket and refresh periodically throught the day
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Vacuum the rugs and mop the floors
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Dust; spices, sauces and all mercahdise weekly
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Wipe/sanitize all surfaces
ALWAYS:
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Face ALL Products
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Stock Cases: ALWAYS check "sell by" dates. Newest product to the back of the case (farthest from you), oldest forward (closest to you) to be sold first
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Do this peridically throught the day
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Stock soda and repack crates
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Stock Brats and repack crates
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When the remainder of an item is used for restocking let Nathan know so back stock can be replenished
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Tell Nathan when products with no backstock are low
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Replenish pamphlets and check supply. *Tell Shar when low.*
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Check inventory on:
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Carry out bags
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*Tell Shar when low"
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Clean stairs weekly: Sweep, brush out treads, and mop with a towel
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Clean bathrooms twice a week
CLOSING:
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*RESTOCK FOR NEXT DAY*
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Bring grills and signs inside
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Turn lights off in the front lobby and all cases
Customer Service
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Customers are ALWAYS the #1 priority
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Greet every customer with a welcoming smile
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Ask what we can get for them, answer questions, explain new items and/or specials, and make suggestions (upsell)
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"KNOW YOUR BOMBS!" and have knowledge of ALL retail products
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Know cooking instructions for top selling items (brisket, tri-tip, ribs, etc.)
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Know the Freezer Bundles
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Always thank customers fro visting our shop
SANDWICHES
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Hoagie
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Mama Lake's Bread
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Panini
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2 Pieces of White Bread
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Monster
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4 Pieces of White Bread
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BLT
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2 Pieces of White Bread
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